Operational Diagnostic

14 questions across strategy, people, process, technology and quality.

01
Does operational quality and speed currently meet project expectations?
Weak—Best-in-class
02
Is your 12-month strategic roadmap documented and known by all stakeholders?
03
How often do you run calibration (quality consistency) sessions?
04
Is there a formal process for employees to appeal performance reviews?
05
What is your strategic priority?
06
Is there a defined and transparent career path for employees?
07
How do you position AI in your projects?
08
What is your commitment level to organizational transformation and efficiency?
Weak—Best-in-class
09
Do you have an in-house technology team?
10
How many different screens/applications does an employee use on a standard day?
11
Is employee churn measured and actively managed?
12
What method is followed when errors are detected?
13
Do your quality scorecards meet project owners' expectations?
Weak—Best-in-class
14
How quickly are employees informed of new campaigns or bonus processes?